Key Features

Upgrade to Redo to transform your operations. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage and an exchange first experience. Streamline fulfillment with a smart shipping & fulfillment system. Increase customer satisfaction and repeat purchases by providing personalized customer support with AI and self-service flows. Drive customers to branded landing pages and promote upsells through order tracking and a full ESP. Increase profit at each touchpoint of the buyer journey. Increase exchange rates and decrease return rates with AI personalization AI-first customer service in one unified inbox. Both for desktop and mobile app. A full email and sms platform with shoppable email and AI persona targeting Increase conversion rates in your checkout flow with AI-driven A/B testing

Pricing: Free, From $10/month

Key Features

Connect directly with your store visitors in real-time. Boost engagement, answer questions, and elevate customer experience seamlessly. Simple to set up, effortless to use. Dive into meaningful conversations and turn browsing visitors into loyal customers. Choose Orka for a chat experience that's a cut above the rest, 100% embed into your dashboard. Connect,chat & convert. Real-time engagement: Connect instantly with visitors. Easy setup: Integrate with Shopify in minutes. User-friendly interface embed into Shopify: Chat effortlessly. Mobile-responsive: Engage customers on any device.

Pricing: Free, From $9.99/month

Key Features

Automatically double your comments by responding to comments on your Meta ads/posts. Improve CPM with AI comment hiding. Auto dm everyone who comments, engage customers, with a fully automatic AI Brand Agent. Answer questions, to drive growth. Send organic dm campaigns on Facebook/Whatsapp, give product recommendations, discount codes to potential customers. Use AI to reply to comments and dms giving dynamic product recommendations Send out Facebook/Whatsapp message campaigns with automatic conversations Auto DM everyone who comments to drive revenue Ai comment hiding for negative comments on your Facebook or Instagram ads/posts Outbound Commenting: Automatically reply with AI, organic sales & brand growth

Pricing: From $49/month, $49

Key Features

bitChat turns WhatsApp, Instagram and Facebook messages into sales and instant support. The AI answers FAQs, recommends products, adds items to cart and drops secure checkout links. Chats are auto‑tagged for CRM and routed to a shared inbox when humans need to step in. Runs on the official WhatsApp Cloud API, syncs live with your store data, and sets up in minutes—no code required. 24/7 AI replies on WhatsApp, IG & FB Build carts & send checkout links in chat AI‑tag chats for CRM & handoff Shared inbox for all agents Official WhatsApp Cloud API

Pricing: Free, From $39/month

Key Features

Boost your online sales with Aidify, the AI Agent designed to manage customer support and drive sales. It automatically autotrains from your content in less than a minute. It replies instantly via chat, email and WhatsApp 24/7 in 95 languages. No technical skills required. 100% money back guarantee: activate it for 3 months, if it doesn't work for you, we do refund you fully. Fully integrated with judge.me, it can automatically collect, display, and manage product reviews to boost conversions Create your agent in under 1 minute. Information always automatically up-to-date Customer inquiries are handled within seconds - 24/7 in 95 languages Boost sales with accurate info and smart upselling Take control with customizable service hours and a smooth takeover feature Not a tech person? Our team is here to help from setup to ongoing support

Pricing: From $9/month, $9

Key Features

Many small and mid-sized e-commercers struggle with their customer service. At Herodesk, we’ve created a simple and affordable customer support tool that lets you organize your customer support in one place. With our tool, you’ll regain control of your customer support and never miss another customer question, leading to happy and loyal customers. Herodesk integrates with Shopify to have customer- and order details available inside Herodesk to make customer support easier than ever. Conversation-based customer support & live-chat helpdesk system Shopify integration. See the customers order informations, tracking/shipping etc Live-chat, Facebook Messenger & Instagram integration

Pricing: Free, From $22.95/month

Key Features

Vennie is a Zendesk AI chatbot for Shopify stores that automates support requests. From address changes to handling complaints, Vennie doesn't just solve tickets - it performs actions directly in Shopify. Perfect for e-commerce shops looking to save time, costs, and resources. Automates your support requests: address changes, cancellations, and more Ready to use immediately: installation in just 30 minutes Customizable: launch all answer categories live or test internally Multilingual: supports the biggest languages, ideal for growing shops

Pricing: From $99/month, $99

Key Features

Elevate your eCommerce customer support with our comprehensive service, combining AI precision and expert know-how. We take over your entire customer support operations, removing the complexity of dealing with multiple providers and simplifying your workload. Enjoy enhanced customer satisfaction, operational efficiency, and peace of mind, focusing solely on business growth. We'll take over your entire support - leaving you to focus on the business. Full customer service operations managed by AI and expert teams. Seamless integration with eCommerce platforms. 24/7 Fully automated chat - using your store knowledge, insights and products. Data-driven business insights for continuous revenue growth.

Pricing: Free, Free to install

Key Features

Ti forniremo un' aiuto concreto grazie ai nostri operatori online. Ti aiuteremo a risolvere i problemi che riscontri giornaliermente con il tuo ecommerce, semplicemente aprendo una richiesta su Helpify24. Se i nostri agenti saranno disponibili subito, risponderanno alle tue richieste tramite la Live Chat, oppure potrai aprire un Ticket. Il tuo Ticket riceverà risposta massimo entro 24 ore dalla richiesta. Non saremo solo la tua agenzia in cloud ma il tuo punto di riferimento. Aiuto nell'installazione di Nuove App e Funzioni su Shopify Creazione e cambio del contenuto visivo come slide e banner Aiuto nella creazione di mail e newsletter Consigli su come gestire Instagram, Facebook e Tik Tok ...e tanto altro ancora!

Pricing: From $120/month, $120

Key Features

Centralize all customer support in one inbox. Manage emails, live chat, Facebook, Instagram, and WhatsApp messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards. Unify all customer messages in one inbox and never miss a ticket Keep work organized by creating custom ticket statuses and workflow rules. Engage visitors with live chat and view ticket history to resolve issues fast. View Shopify order details directly in tickets (number, date, total) Get AI-powered suggestions for faster, smarter responses

Pricing: Free to Install

Key Features

Kim's platform helps growing brands manage customer inquiries effortlessly, with no cost for a helpdesk. Deliver great support and start saving today! Manage all customer inquiries from Email, Chat, Messenger and Instagram Accelerate Your First Response Time with AI: Draft Faster & Error-Free Rep Get a Unified View: Seamlessly Access all Customer Data in One Place Deliver Consistent Support: Monitor Conversations to Ensure Your Brand’s Shines. Easy to set up in no time, start saving today

Pricing: Free, Free to install

Key Features

TBit streamlines customer conversations on WhatsApp and Instagram with an AI assistant that handles inquiries, manages inventory, and creates orders in real time — all synced with Shopify. Designed for merchants who want to sell more without adding complexity: TBit helps you respond instantly, boost conversions, and keep your human touch. Get started in under 5 minutes, no coding, no setup hassle. Connect your store, train your agent and start selling 24/7 while TBit takes care of the rest AI-Powered Assistant: Automate customer responses on WhatsApp and Instagram. Real-Time Inventory: Keep customers updated with live product availability. Seamless Order Creation: Simplify sales with direct order management via chat.

Pricing: Free, From $15/month

Key Features

Brandwise is an all-in-one helpdesk built for AI. Our advanced AI automatically resolves CS tickets, hides negative comments on your social ads, and responds to social comments & DMs with accurate brand info. Access order and shipping details, process refunds, and unlock in-depth analytics for your entire team. Save hours, win more customers, and empower your team with Brandwise. Unified inbox: email, live chat, IG, FB, and TikTok AI Agent: resolves tickets automatically with accurate brand & order info AI Comment Moderation: automatically hide negative/spam comments on your ads View order info, shipping details, & process refunds directly in your inbox In-depth analytics for your entire organization and individual team members

Pricing: From $49/month, $49

Key Features

TaggoAI is designed to help Shopify store owners maximize their sales and customer engagement by combining live chat, AI-powered chatbots, and robust marketing tools into one seamless platform. Whether you're looking to improve conversion rates, automate customer service, or boost customer lifetime value (LTV), TaggoAI is your go-to solution. Inbox & AI Agent: Manage customer inquiries in one place for efficient support. Live Chat & Chatbot: Engage customers with instant, AI-powered responses 24/7. Product Suggest: Personalize recommendations to increase sales & satisfaction. Proactive Sales: Drive conversions with targeted campaigns & customer engagement

Pricing: Free, From $9.99/month

Key Features

Aide is the easiest way to get customer insights, automate repetitive workflows like order tracking, returns, and exchanges, assist support agents with AI suggestions, and use knowledge to answer common customer questions automatically. Aide analyzes customer messages to find possible automations and gives you the tools you need to configure workflows to bring intelligence and efficiency to your support operations. Automate knowledge-based question answering and order tracking Automate returns, exchanges and other operations based on store policy Agent assist tooling to help human agents respond to customers faster Support multiple stores and brands with AI and bots in one Aide account CRM and API integrations to read data or perform actions

Pricing: Free, From $300/month

Key Features

Keeping turns your team's Gmail into a fully featured help desk. Manage your customer support email from right inside your Gmail. It’s the ideal solution for eCommerce teams of all sizes to deliver better customer support without having to use an external help desk. When a support request arrives in your shared inbox, Keeping converts it into a support ticket and syncs it with your entire team. Then you can assign, discuss, and prioritize it right inside Gmail. See your customer's order information right inside Gmail. Sync your support account to your personal or work Gmail. Advanced reports measure response time, ticket volume, and agent performance.

Pricing: From $33/month, $33

Key Features

AeroChat is a Shopify AI chatbot that turns chats into conversions. Recommends products, answers questions, and upsells instantly, 24/7, with your store data and proprietary AI that understands buying intent. ChatGPT-like chat bot with live chat, FAQ automation, support tickets and helpdesk in one unified inbox. Omnichannel sales assistant across WhatsApp, Instagram, Facebook, Email and web. Seamless handoff from AI chat to live agent support. Install in minutes, boost conversions immediately. Auto-sync with your Shopify store data, pages and blog articles Multilingual support - answers your customers in their own languages Connects WhatsApp, Messenger, Facebook, Instagram, Telegram, Email and web chat Seamless human handover for live chat and helpdesk support Improve your marketing with AI-powered insights and analytics

Pricing: Free, From $36/month

Key Features

Automatically surface customer orders, fulfillment statuses, and tracking IDs inside Deskhero. When a ticket includes an order number, Deskhero fetches order details live from Shopify and suggests a ready-to-send reply. A sidebar widget displays key customer info like past orders and total spent, making support faster and more accurate. AI suggested replies AI Automation Microsoft/Google mailbox ready

Pricing: From $29.85/month, $29.85

Key Features

Enhance your customer support with a dedicated complaint page for your store. Effortlessly track, prioritize, and resolve customer issues in real-time, ensuring a seamless user experience. Customers can easily submit complaints and receive timely updates, fostering trust and satisfaction. Improve your brand's reputation and customer retention with an efficient complaint management system designed to streamline communication and resolve issues quickly. Invest in effective customer support today! Create a custom page for customers to submit and track complaints easily. Effortlessly monitor and prioritize customer complaints for quick resolutions. Keep customers informed with instant updates on their complaint status.

Pricing: From $20/month, $20

Key Features

Simplify your e-commerce support with an AI that goes beyond chatting. Unanimity AI automatically handles returns, refunds, shipping labels, and customer inquiries across multiple channels. Our AI is able to automatically contact carriers for orders issues and more. It’s simple to set up: connect your accounts, set brand prompts, and let the AI do the work. You can even create your own tools to meet your specific needs. Automate returns, refunds, and shipping labels Respond to Mail, Messenger, WhatsApp, Instagram, contact form in one place Customize your chatbot’s tone and brand prompts AI-powered knowledge retrieval from PDFs and URLs

Pricing: From $490/month, $490

Key Features

Overwhelmed by support tickets? Meet Chad. Our intelligent self-service platform lets your customers resolve most routine issues instantly, 24/7. Designed with you in mind, Chad makes setup a breeze—just copy and paste your store policy, and you’re ready to go. Say goodbye to ticket backlogs, macros, dialog trees, and complex workflows. Say hello to seamless efficiency. Chad takes care of the repetitive tasks, so you can focus on what truly matters—innovating and growing your business. A chatbot that just works! AI + always an escape hatch = no more dialog loops! Track order and shipping status with over 1,500 couriers supported worldwide Let your customers edit their address / items ordered before order gets shipped Connects to your support inbox = never miss a ticket again Easy set up! The AI automatically learns from your website and old CX tickets.

Pricing: Free, From $109/month

Key Features

Provide customer service via live chat inbox widget, WhatsApp & FAQ. Offer customer service live chat help using Chatway live chat inbox. Support visitors using live chat canned responses. Using live chat inbox send offers based on past live chat conversations. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer customer support chat, WhatsApp & livechat inbox customer care experience. Our inbox live chat app is also available on Android & iOS Access Shopify cart, orders, coupons data & more through live chat support inbox Canned responses saved replies & FAQ for better live chat customer support Mobile apps for iOS & Android to live chat and provide customer support anywhere Chat buttons like WhatsApp, Facebook Messenger, Instagram, Telegram, phone, SMS Monitor inbox customer service chats & invite customer support chat agents

Pricing: Free, From $29/month

Key Features

Hey, Karri the founder here. I built this helpdesk because other support tools weren't improving much, but their prices kept climbing. It connects all your channels and live chat inbox into one single helpdesk. Comes with handy AI that hides spam comments, suggests replies, and helps manage tickets across email, socials, and your live chat widget. You can check orders, issue refunds, and cancel orders – all within this helpdesk. The best part? No limits on agents or tickets. Real-time order, shipping, and purchase history inside your helpdesk inbox Get AI-drafted replies for every email & live chat ticket in your inbox Auto-hide spammy social-media ad comments with AI All the core helpdesk features your team will love (macros, automations, views) Role management, reporting and custom inbox views for support managers

Pricing: Free, From $39/month

Key Features

lookfor is your all-in-one AI chatbot for support, automating customer service and effortlessly turning inquiries into sales. Use our AI agent for support tasks like tracking orders, updating order addresses, and personalized product recommendations. Leverage analytics to optimize customer support. Boost conversions with the AI product finder and targeted product recommendations from your smart AI chatbot for support and sales. Reduce churn with conditional order cancellation agent Use Shopify functions in your agent, eg: Cancel Order, Update Shipping Escalate important tickets to support member inside of the lookfor dashboard Understand revenue and resolution rate with lookfor data platform Create unlimited AI agents to resolve tickets that previously need a human touch

Pricing: From $900/month, $900

Key Features

AI Chat by Answer AI is a chatbot (supporting 50 languages) powered by AI that works with your team to convert visitors to customers by answering questions that help in their buyer's journey. Customers can ask about products in your inventory; Answer AI gives them product recommendations that can be immediately purchased directly from the chat. Easy to set up to match your brand, works effortlessly in minutes, & a dedicated team to ensure your success awaits you. AI Chatbot: Automated & trainable chatbot integrated into your product catalog AI Powered Product Recommendations: Chat conversations that convert to sales Self-Serve AI & Live Chat Support: Answer FAQs, & post purchase shipping updates AI Agents: Speak in brands tone of voice to drastically reduce support tickets Chatbot: Set working hours for live chat support agents to speak to customers

Pricing: From $19/month, $19

Key Features

Desku is an AI-powered chatbot that automates customer support, provides real-time order tracking, and enhances sales with personalized product recommendations. It instantly responds to customer inquiries, reducing support workload and improving response times. Designed for eCommerce businesses, Desku increases conversions, streamlines live chat interactions, and ensures 24/7 customer service through AI automation. Omnichannel: Unify email, chat, Instagram, Facebook & more in one inbox Order management: Edit, refund, duplicate, and cancel orders From Desku itself Quick responses: Resolve questions instantly using AI-powered ticket management AI CoPilot for Support teams to have all the customer details at finger tips Offer 24/7 AI support: Answer FAQs with a Help Center, Chat Using AI

Pricing: From $49/month, $49

Key Features

Willdesk by Channelwill powers e-commerce support with AI automation (GPT-4): Order tracking, returns, cancellations, address updates via smart AI agent. Unifies email, livechat & social (Instagram/Messenger/WhatsApp) in a ticketing system. Smart Workflow Builder: Auto-cart recovery, product recommendations, ticket routing & instant FAQ responses. Deeply integrated with Shopify and ParcelPanel/TrackingMore /Dropshipman/Loloyal: streamline customer service. Branding: Custom HelpCenter,FAQ pages. Branded Self-service widget,with Trackingmore API default, no extra tracking app AI-Driven Omnichannel: Product Recommendations, Emotion Detection, After-Sales Manage the inbox tickets from multiple social media, Chat, Email in a help desk Get complete customer index, Integrate with Klaviyo, Mailchimp, Privy, SMSBump Multi-store integration with support for customization of Fonts, FAQs, and Style

Pricing: Free, From $16.9/month

Key Features

QuickCEP is designed to improve customer service and boost conversion and sales for e-commerce businesses. Its AI chatbots offer 24/7 assistance and support for customers. The omnichannel live chat can handle messages from live chat, Instagram, Messenger, Email, WhatsApp, and TikTok Shop all in one platform. Additionally, it can track customer behavior in real time for valuable insights. The data from CDP can be segmented and used for targeted marketing campaigns such as EDMs and pop-ups. Omnichannel live chat - respond instantly to all messages on one platform. Enhance customer interactions with personalized experiences using AI chatbots. Easily integrate QuickCEP with your Shopify store in three simple steps. Run targeted email marketing and pop-up campaigns for segmented audiences. Gain deeper insights into your customers with real-time behavior tracking.

Pricing: Free, From $99/month

Key Features

Is your support team overwhelmed by repetitive inquiries? Octocom’s 24/7 conversational AI handles both pre-sale and post-sale questions, from product recommendations and delivery queries to order changes and returns. By reducing ticket volume and response times, and integrating with Gorgias, Zendesk, and other help desks, Octocom frees up your team to focus on critical tasks, while increasing customer conversions and loyalty. AI Post sale support: order management, order tracking, product usage Personalized product recommendations for potential customers 24/7 Answers to questions about product features, availability, specifications AI constantly reads and scans your catalog and website so it's always up-to-date Omnichannel connectivity: Email, Instagram, Whatsapp, Messenger, Telegram

Pricing: From $200/month, $200

Key Features

Unlock the power of customer engagement with BotSpace's comprehensive WhatsApp & Instagram solution. Elevate your sales by automating abandoned cart reminders and offering real-time upsell and cross-sell recommendations. Take your marketing campaigns to the next level with our bulk message broadcasting feature and easy-to-use chatbot builder. Sell using WhatsApp catalogs to boost sales. Send abandoned cart recovery notifications to customers WhatsApp number. Send automated order confirmations, shipment tracking, and more. Send cash on delivery order verification messages to reduce RTO. Manage customer interactions with a shared team inbox for WhatsApp.

Pricing: Free, From $15/month

Key Features

Enhance customer support with HelpCenter—an all-in-one Helpdesk, Live Chat, and AI-powered FAQs. Create FAQs instantly with ChatGPT-4 and translate them seamlessly via our partner app, LangShop. Stay connected 24/7 through live chat and manage all inquiries from email, chat, and Messenger in a single inbox. With multi-channel ticketing and fast, centralized support, you can deliver reliable service that keeps customers coming back. Create a separate FAQ page, help center, knowledge base, product FAQs w/ ChatGPT 25+ templates: for FAQ page, self-service widget, contact form, product tabs Easily add product tabs, share content across multiple products with shared tabs Self-service: add a widget w/ a contact form, order tracking & FAQs on any page Omnichannel support: live chat, facebook messenger, help desk, chatbot, widget

Pricing: Free, From $5.99/month

Key Features

Cavalry is an autonomous AI customer support agent that does more than chat. It reasons through complex issues and takes real actions to resolve tickets end-to-end at scale, without rigid workflows. Connect it to your existing stack and let it handle high-volume requests across every customer channel while staying aligned with your policies and brand voice. Keep shoppers happy, speed up resolution, reduce support costs, and turn support into repeat purchases and profit. Cavalry fully resolves complex tickets, reducing human workload in real time Cavalry stays on brand by following your policies, tone, and style guidelines Go live fast without weeks of flow building, maintenance, or brittle workflows Cavalry takes verified actions across your tools and escalates only edge cases Automate WISMO, delivery help, returns and exchanges, refunds and 100+ use cases

Pricing: Free, Free to install

Key Features

It lets you: - Create unlimited repair requests - Create a customer to register with a repair request - Change request status to “open”, “repaired”, “completed” or any “custom” status - Track the history of repairs - Create unlimited Email Templates to associate with each status - Allocate custom colors to each status associated with repair requests - As repair is done, create a draft order based on products used in the repair process With a few clicks install the app and start using it for repair tickets. Internal Chat History, Ticket Statuses, Tickets Notifications, and much more. Integrate Customer Side Form to store and start to collect repair requests.

Pricing: Free, From $14.99/month

Key Features

AgentZena is the fastest true AI customer support agent built exclusively for Shopify. Unlike generic chat apps, AgentZena connects directly to your store’s data in real-time to deliver instant answers about products, orders, shipping tracking, refunds and inventory. Built for growth-focused merchants, AgentZena turns service into a revenue driver with unlimited agents, enterprise automation, and every feature included—the premium choice for Shopify brands seeking speed, scale, and impact. Lightning responses – under few seconds. Live Shopify data –products, orders, shipping tracking, refunds and inventory. Multi-language – 10+ languages supported automatically. Unlimited agents, all features – no seat-based offering, no upsells. Seamless escalation – tricky cases handed to your team with full context.

Pricing: From $125/month, $125

Key Features

Mailo - Connects your store to a powerful SaaS platform to revolutionize your customer support. Automate email responses, save time, and reduce operational costs while providing fast, personalized service to your customers. Perfect for businesses looking to streamline processes, enhance efficiency, and deliver exceptional support without added complexity. Simplify your workflow and focus on growing your business with a tool designed for optimal results. Integration : Sync with Shopify for faster and efficient email management. Smart Inbox : Streamline emails with categorized views for easy management. Analysis : Gain insights from email trends to improve customer service. Classification : Organize emails by subject for quick and accurate responses. Order Tracking : Real-time updates keep customers informed effortlessly.

Pricing: From $19/month, $19

Key Features

Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS. Helpdesk built for scale: Manage all customer conversations in one unified inbox Autonomous ticket resolution: AI Agent handles end-to-end support AI Shopping Assistant: Recommend products and guide shoppers in real time Unified commerce stack: 100+ integrations to power the full customer journey Actionable analytics: Turn customer conversations into insights to drive revenue

Pricing: From $10/month, $10

Key Features

Convi is your AI-powered Shopify chatbot assistant that automates support and drives sales through smart chat. Instantly chat with customers, answer product questions, recommend items, and assist with order tracking 24/7. With live chat, automated chat flows, and intelligent chatbot responses, Convi reduces support tickets, boosts conversions, and enhances customer experience. Easy one-click setup lets you turn every chat into a sales opportunity. Product Recommendations – Suggests relevant products based on customer needs Order Tracking – Real-time order tracking directly through chat Easy Shopify Integration – One-click setup to integrate seamlessly with Shopify AI-Powered chat bot – Automated responses to customer inquiries, 24/7 24/7 Availability – Always-on support to assist customers any time of the day

Pricing: Free, From $19/month

Key Features

Provide 24/7 customer support with an AI-powered chatbot, improving efficiency and customer satisfaction. Jotform AI Chatbot & Live Chat automates inquiries, providing instant, accurate responses on orders, shipping, product details, and FAQs. Trained automatically with your store’s data, the chatbot improves its responses based on customer interactions. Test and fine-tune your chatbot before going live for optimal performance. Save time and enhance customer satisfaction by automating support. AI chatbots provide real-time, personalized assistance on products and policies. Shopify integration keeps product and order details updated — no coding needed. Smart automation handles inquiries, guides purchases, and recommends products. Provide customer support over chat and voice calls with human-like AI responses. Custom workflows integrate with Google Calendar, Slack, and more for efficiency.

Pricing: Free, From $39/month

Key Features

Crisp is an AI-powered e-commerce helpdesk that helps small and medium-sized online stores around the world instantly connect with buyers or prospects who are waiting for help. With its rapidly evolving suite of tools, Crisp helps Shopify store owners navigate the omnichannel revolution thanks to AI chatbot, live chat and other dedicated e-commerce features for customer support. Take advantage of Crisp to create the perfect experience for your e-commerce store. Centralize 12 channels - emails, WhatsApp, Instagram DM, Messenger, Phone, ... Easy AI bots to human handover when AI falls short Dedicated FAQ builder that feeds AI Agents to build powerful chatbots Custom-trained AI agent to respond to customers as if they're part of your team Ready-to-use multichannel AI Agent that just need you to hit "publish"

Pricing: Free, From $45/month

Key Features

Transform your customer service with AI-powered phone support. Instantly get a dedicated number where an AI agent answers multiple calls at once, provides real-time order updates, and edits orders live over the phone. Customize responses so the AI speaks in your brand’s voice, answers product and company questions, and resolves issues — cutting down on support emails and boosting customer satisfaction. Handle multiple calls at once with instant, AI-driven phone customer support. Edit and update orders live over the phone done completely done by AI agents. Customize AI responses to match your brand voice and product knowledge.

Pricing: From $29/month, $29

Key Features

Stop manually answering "Where is my order?" tickets. Transform standard shipment updates into automated chat notifications customers actually read. The perfect low-cost alternative to expensive SMS alerts. Sync fulfillment data to trigger real-time pings for: Confirmed, Shipped, Out for Delivery & Delivered. Send direct tracking links instantly. Works with all global carriers. Slash support costs, boost post-purchase satisfaction & deliver instant logistics status updates effortlessly. Auto-trigger alerts for Shipped, Out for Delivery, & Delivered events. Generate direct, real-time tracking links for global carriers. Prevent WISMO tickets with proactive, automatic order status updates. Send high-engagement notifications as a lower-cost alternative to SMS. Update customers instantly to improve the post-purchase experience.

Pricing: Free, From $6.99/month

Key Features

With Unicall.ai, instantly get a dedicated phone number and smart voice agents trained specifically for e-commerce support. Our AI agents answer your customer calls 24/7, resolve common inquiries — including order status, shipping updates, delivery tracking, returns, discount codes, and payment issues — and seamlessly escalate complex cases when needed. Deliver human-like, branded voice support that enhances customer experience, builds trust, and saves you time. Instantly get a US phone number with AI-powered 24/7 customer support Real-time order status updates directly synced from your Shopify store Automated, instant shipping updates and delivery tracking for customers Assist your customers with returns, refunds, and related requests Provide smooth support for discounts, coupons, and payment-related questions

Pricing: From $19/month, $19

Key Features

Kiro: AI-powered chatbot & live chat for Shopify. Install in minutes, no coding required. Automate up to 80% of support for products, orders, shipping, returns & FAQs with instant agent handoff. Boost sales and AOV with real-time tracking, tailored recommendations, multilingual 24/7 support, mobile-friendly widgets, analytics & Shopify integration. Save time, cut costs, speed responses, recover carts, and scale customer support effortlessly. AI chat agent that answers product order shipping and returns questions fast Provide round the clock support to customers without hiring staff save the costs Track visitor conversations with an easy analytics dashboard and conversion tips Customize personality tone and brand voice for consistent customer replies Multilanguage support fine grained response controls and improved accuracy

Pricing: Free, From $19/month

Key Features

ARCS Support Ticketing System is simple and scalable app to assist stores in better customer support and communication management. Stores can provide better customer service by allowing customer to contact them by initiating a support ticket and store owner / manager to review and respond to those customer inquires / issues / feedback from a single system. Turn off / on ticketing capability for store customers Customize content that will displayed on support page Track ticket status

Pricing: From $2.99/month, $2.99

Key Features

SolveBot is a full customer support application, embedded in your Shopify admin. Customers email their questions and support requests to your email address which is routed to SolveBot. Send ticket responses to our AI backend, which are then emailed to your customer. Manage your AI training manual by adding store policies and products to manual, which your AI Assistant then leverages. SolveBot also ships with a Serial Number tracker and Warranty Tracker for stores which track these. Customer support ticket management, receive and send responses over email. Quickly respond to tickets using artificial intelligence. Track Serial Numbers and Warranty Cases.

Pricing: From $20/month, $20

Key Features

Pandy connects to your Shopify store and handles support automatically - order lookups, cancellations, address changes - done by AI before you see the message. Customers verify with postal code, card digits, or email code before any action. Fast for them, impossible for fraud. Includes order history in every conversation, chat widget, email, WhatsApp, and human handoff when needed. Works in minutes. 30 day free trial. Then $12/month with unlimited AI resolutions included. AI resolves order questions, cancellations, and address changes automatically Customer order history appears in every conversation Verification before any action - no accidental changes or fraud Chat widget installs in one click Human handoff for complex issues

Pricing: From $12/month, $12

Key Features

ResponseCX delivers intelligent, autonomous AI Agents that execute tasks, make decisions, and drive results. Our digital workforce revolutionizes DTC customer service operations, handling everything from order modifications to subscription changes with unparalleled efficiency. Join us in reshaping the commerce landscape with AI-driven, result-oriented solutions that transform your CX operations and delight your customers. Accurate and personalized ticket resolution using AI Auto-close tickets that have been resolved with personalized responses. Integrated with Gorgias for auto-resolving customer tickets Add and Update answers based on your knowledge base, rules and brand attributes Automate Order Cancellations, Order Tagging and Order Modifications

Pricing: From $170/month, $170

Key Features

HelpLane brings customer conversations and order data together in one inbox. Your support team sees order history, fulfillment status, and customer details alongside every message. Process refunds and cancellations without leaving the conversation. Add an embeddable chat widget to your storefront that automatically links visitors to their order history. AI-powered tools help draft responses faster while keeping your brand voice consistent. Manage conversations from email, chat, and other channels in one place View customer order history, fulfillment status, and tracking details Process full or partial refunds with line-item selection directly from the inbox Cancel orders with inventory restock and customer notification options Add a customizable chat widget to your storefront that auto-links customer data

Pricing: Free, From $49/month

Key Features

Wechseln Sie nicht mehr zwischen Outlook und Shopify. zeroSupport zeigt Kunden- und Bestelldetails in Echtzeit direkt neben Ihren E-Mails an. Unsere KI analysiert eingehende Nachrichten und entwirft präzise, personalisierte Antworten basierend auf Ihren Shop-Daten. Optimieren Sie Ihren Kundenservice, verkürzen Sie Antwortzeiten und sorgen Sie für konsistente Kommunikation, ohne Ihren Posteingang zu verlassen. Sehen Sie Shopify-Bestellungen und Kundendaten direkt in Outlook ein. Erstellen Sie kontextbezogene KI-Antworten mit Ihren Shop-Daten und Ihrem Stil. Greifen Sie ohne Suche auf Echtzeit-Tracking, Versandstatus und Retoure zu.

Pricing: From $50/month, $50

Key Features

Easy Support AI, integrates to shopify and helps merchants handle customer emails more efficiently by using AI to categorize messages, detect spam, and generate quick replies. The app identifies returning and new customers, groups emails accordingly, and shows customer profiles to reduce back-and-forth between Shopify and the inbox. Merchants can respond faster with suggested replies and keep conversations organized without external helpdesk tools. AI-generated replies with full customer history as context Unified customer profiles and past conversations in one place Automatically sorts emails by request type (invoices, shipping updates, etc.) Returning vs. new customer detection AI spam detection and other unwanted messages to keep inbox clean

Pricing: Free, From $9.99/month