Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS.

• Helpdesk built for scale: Manage all customer conversations in one unified inbox
• Autonomous ticket resolution: AI Agent handles end-to-end support
• AI Shopping Assistant: Recommend products and guide shoppers in real time
• Unified commerce stack: 100+ integrations to power the full customer journey
• Actionable analytics: Turn customer conversations into insights to drive revenue