Cavalry AI Customer Support
By Cavalry
AI agents for customer support tickets that take actions, stay on brand, and resolve issues fast.
View on Shopify App StoreAbout this app
Cavalry is an autonomous AI customer support agent that does more than chat. It reasons through complex issues and takes real actions to resolve tickets end-to-end at scale, without rigid workflows. Connect it to your existing stack and let it handle high-volume requests across every customer channel while staying aligned with your policies and brand voice. Keep shoppers happy, speed up resolution, reduce support costs, and turn support into repeat purchases and profit.
- Cavalry fully resolves complex tickets, reducing human workload in real time
- Cavalry stays on brand by following your policies, tone, and style guidelines
- Go live fast without weeks of flow building, maintenance, or brittle workflows
- Cavalry takes verified actions across your tools and escalates only edge cases
- Automate WISMO, delivery help, returns and exchanges, refunds and 100+ use cases
Features
- •Auto-reply
- •Response templates
- •AI responses
- •AI summaries
- •Ticketing
- •Unified inbox
- •Auto-assign
- •Rule-based triggers
- •Escalation
- •Tagging
- •Spam detection
- •Order tracking
- •Customer notifications
- •Feedback surveys
- •Multi-language
- •Multi-store
- •Analytics
- •Reports
Pricing
- • AI Agent trained on 100+ ecom use cases
- • 70-90% AI Agent Automation Rate
- • Fast AI setup with no workflow building
- • AI Agent that handles complex edge cases
- • End-to-end ticket resolution by AI Agent
App Info
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