About

Business description

Rep AI boosts Shopify sales with its AI concierge, guiding shoppers using Behavioral AI. Conversations appear when needed, suggesting products to increase conversions. Rep AI learns each brand's voice, catalogs and offers to increase sales and reduce support tickets.

By adding REP AI's sales concierge to their Shopify store, Harney & Sons raised conversion rates overall by +22%, answered 92% of customer conversations satisfactorily with no need for human intervention, and realized a 20x return on their investment. Shopper interactions with Rep AI sales concierge enabled to increase conversions by 250% versus non-Rep AI interactions. 

Adding Rep AI's sales concierge enabled Underoutfit to reassure shoppers with proactive sizing guides and answers to questions about the material, fit, and comfort of intimate garments. Delivering a 8% uplift in AI-assisted conversions which is a 200% increase from what Underoutfit were doing before.

Rep AI helped Fuller Brush increase its average order value by $10-15. By providing personalized suggestions, the customers were encouraged to explore additional products that complemented their initial interest. In addition, 96.24% of customer interactions resolved by AI without human intervention. 

GoSun deployed Rep AI to autonomously handle customer queries and improve engagement, acting as a 24/7 virtual team member. Rep AI's sales concierge reduced support tickets by 40.73% YoY and bumped up conversion rates, demonstrating a tangible impact on sales and customer satisfaction.

Body Align wanted to alleviate the support ticket burden on their customer service team, and hopefully get more sales from AI. Rep AI's sales concierge reduced the workload on their customer service team by up to 90%, generated more sales, and increased AOV. Body Align got a 16x ROI and increased AOV by 41%. 

Snow wanted to efficiently handle Non-Decision Contacts (NDCs) and re-market to shoppers who abandoned their cart. Adding Rep AI's sales concierge increased conversion rate by 33.85% using abandoned cart flows, generating over $200k in revenue, and 98.34% of customer interactions handled without agent intervention.