WhatsDesk is a voice- and video-first helpdesk for Shopify. Reply with quick voice notes, short video clips, or lightweight screen share so issues get solved clearly. When both sides are online, it works like live chat; when they aren’t, it falls back to threaded tickets and email in a unified inbox, so nothing gets lost. Auto-transcribe and translate messages for global customers. Set up in minutes, customize your widget, invite teammates, and track usage, all in one place.

• Live chat when both agent and shopper are online
• Record quick voice notes or reply with a short video directly inside tickets
• Public ticket links let customers follow and reply securely
• Unified inbox with email in & out so conversations stay in one place
• Auto-translate & transcribe for multilingual support