SB: Helpdesk, Live Chat & FAQs

SB: Helpdesk, Live Chat & FAQs

By Shark Byte, Inc

4.6 (324 reviews)

Boost support efficiency with integrated Helpdesk, Live Chat, AI FAQs, and Product Tabs.

View on Shopify App Store

About this app

Enhance customer support with HelpCenter—an all-in-one Helpdesk, Live Chat, and AI-powered FAQs. Create FAQs instantly with ChatGPT-4 and translate them seamlessly via our partner app, LangShop. Stay connected 24/7 through live chat and manage all inquiries from email, chat, and Messenger in a single inbox. With multi-channel ticketing and fast, centralized support, you can deliver reliable service that keeps customers coming back.

Create a separate FAQ page, help center, knowledge base, product FAQs w/ ChatGPT
25+ templates: for FAQ page, self-service widget, contact form, product tabs
Easily add product tabs, share content across multiple products with shared tabs
Self-service: add a widget w/ a contact form, order tracking & FAQs on any page
Omnichannel support: live chat, facebook messenger, help desk, chatbot, widget

Features

•Color and font
•Chat window
•Business hours
•Welcome messages
•Chat buttons
•Tagging
•Chat assignment
•Chat flows
•Agent avatar

Pricing

Free

Free to install

• Helpdesk: 10 tickets/month
• Limited FAQs (customizable) & templates
• Knowledge Base: Up to 10 Articles
• Widget with FAQs, order tracking
• Unlimited product-specific tabs

Basic

$5.99

• Helpdesk: 50 tickets/month
• Everything in Free, plus:
• Unlimited FAQs (integrated with OpenAI)
• Knowledge Base: Unlimited Articles
• Multilingual FAQs (up to 3)

Standard

$19.99

• Helpdesk: 300 tickets/month
• Everything in Basic, plus:
• FAQ translations (up to 5)
• Knowledge Base: Unlimited Articles
• Overall & per agent performance report

Advanced

$49.99

• Helpdesk: 1000 tickets/month
• Everything in Standard, plus:
• Unlimited FAQ translations
• Knowledge Base: Unlimited Articles
• Prioritized support

App Info

Launched: December 8, 2015 ·

Languages: English

Works with: Shopify Admin, LangShop, ChatGPT

Developer: Shark Byte, Inc

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Personalised Shopping Journey

Glood offers a data-driven personalized shopping experience at every touchpoint of the buyer journey.

Upsell & Cross-sell

Gain more revenue with AoV boosters such as checkout funnels, bundles and smart-pop-ups.

Glood App Interface

Why Choose Glood

Book a demo and get free set-up and customisation to start getting results delivered for your online store now.

Case Study Background

50%

Increase in CTR

20%

Increase in Time Spent on Page

40x

Return on Investment

GAP; a worldwide clothing and accessories retailer, came to us with a challenge. They wanted a custom recommendation model based on visitors' recent buying history.

Find out how Glood came up with a solution and the results it drove for the business.

Choose the Right Plan

BASIC

$19.99 / month

All the basics for a new online store

What you get

✓

Product Recommendations

✓

Personalized Recommendations

✓

Visual Editor

✓

10,000 widget serves/month

Most Popular

PRO

$69.99 / month

Level up your Marketing & Operations

All BASIC Benefits and:

✓

Bundle Discounts

✓

Mobile App Personalization

✓

Multilingual and Translation Support

✓

Third-Party Integration

✓

Custom Widget Templates

✓

100,000 widget serves/month

PLUS

$299.99 / month

Increase Revenue Fast and Efficiently

All PRO Benefits and:

✓

A/B Testing

✓

Checkout Funnels & Upselling

✓

Headless Software

✓

Advanced Integration

✓

Advanced Customizations

✓

500,000 widget serves/month

ENTERPRISE

Custom Pricing

Personalised Commerce Experiences at Scale

All Plus Benefits and:

✓

Segmentation

✓

Custom Recommendations Model

✓

Advanced Product Classification

✓

Custom Support Manager

✓

A/B Testing

✓

Personalized Email Widgets

✓

Smart Bundles & Pop-Ups

✓

More than 1,000,000 widget serves/month

Demo Collage

Book A Demo

Book a demo and get free set-up and customisation to start getting results delivered for your online store now.