Ticket Plus is an AI-integrated customer support management system that helps online stores automate customer support and deliver personalized experiences across channels like Slack, Zalo, email, and live chat. Built on a robust multi-tenant system, it offers smart features such as AI ticket summarization, sentiment analysis, and FAQ automation. With a customizable chat widget for Shopify and more, it’s designed to support both local and global merchants in managing support efficiently.

• Embedded chat widget offering AI auto-responses and human escalation
• Centralized ticket management with real-time alerts and sentiment analysis
• Dynamic AI module to build, edit, and power a smart knowledge base