HelpEcho ‑ HelpDesk & AI Chat

HelpEcho ‑ HelpDesk & AI Chat

By HelpEcho

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All-in-one support: Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System

View on Shopify App Store

About this app

HelpEcho is your all-in-one customer support solution with AI Chatbot, Knowledge Base, and Helpdesk Ticketing. Let the AI chatbot handle customer queries 24/7 while your team focuses on complex issues. Build a self-service knowledge base to reduce ticket volume. Convert emails to tickets automatically, use AI to write replies, and automate workflows with saved replies. Unlimited agents, categories, and customers — everything you need for professional support.

AI Chatbot answers customer questions 24/7 with product recommendations.
Build a self-service Knowledge Base so customers find answers themselves.
Turn customer emails into support tickets automatically. Never miss an inquiry.
Generate professional replies instantly with AI-powered reply writer.
Automate workflows with saved replies, ticket assignment, and routing.

Features

•Auto-reply
•Response templates
•AI responses
•AI summaries
•Ticketing
•Unified inbox
•Auto-assign
•Rule-based triggers
•Tagging
•Order tracking
•Customer notifications
•Feedback surveys
•Analytics
•Reports

Pricing

Free Plan

Free

• 10 Tickets/month
• 10 AI Operations/month
• 1 Mailbox
• AI Chatbot
• Knowledge Base Portal

Starter Plan

$5.99

• 50 Tickets/month
• 50 AI Operations/month
• 3 Mailboxes
• AI Chatbot
• Knowledge Base Portal

Basic Plan

$19.99

• 300 Tickets/month
• 100 AI Operations/month
• 5 Mailboxes
• AI Chatbot
• Knowledge Base Portal

Pro Plan

$49.99

• 1,000 Tickets/month
• 500 AI Operations/month
• 10 Mailboxes
• AI Chatbot
• Knowledge Base Portal

App Info

Launched: June 20, 2025

Languages: English

Works with: Shopify Admin

Developer: HelpEcho

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Glood offers a data-driven personalized shopping experience at every touchpoint of the buyer journey.

Upsell & Cross-sell

Gain more revenue with AoV boosters such as checkout funnels, bundles and smart-pop-ups.

Glood App Interface

Why Choose Glood

Book a demo and get free set-up and customisation to start getting results delivered for your online store now.

Case Study Background

50%

Increase in CTR

20%

Increase in Time Spent on Page

40x

Return on Investment

GAP; a worldwide clothing and accessories retailer, came to us with a challenge. They wanted a custom recommendation model based on visitors' recent buying history.

Find out how Glood came up with a solution and the results it drove for the business.

Choose the Right Plan

BASIC

$19.99 / month

All the basics for a new online store

What you get

✓

Product Recommendations

✓

Personalized Recommendations

✓

Visual Editor

✓

10,000 widget serves/month

Most Popular

PRO

$69.99 / month

Level up your Marketing & Operations

All BASIC Benefits and:

✓

Bundle Discounts

✓

Mobile App Personalization

✓

Multilingual and Translation Support

✓

Third-Party Integration

✓

Custom Widget Templates

✓

100,000 widget serves/month

PLUS

$299.99 / month

Increase Revenue Fast and Efficiently

All PRO Benefits and:

✓

A/B Testing

✓

Checkout Funnels & Upselling

✓

Headless Software

✓

Advanced Integration

✓

Advanced Customizations

✓

500,000 widget serves/month

ENTERPRISE

Custom Pricing

Personalised Commerce Experiences at Scale

All Plus Benefits and:

✓

Segmentation

✓

Custom Recommendations Model

✓

Advanced Product Classification

✓

Custom Support Manager

✓

A/B Testing

✓

Personalized Email Widgets

✓

Smart Bundles & Pop-Ups

✓

More than 1,000,000 widget serves/month

Demo Collage

Book A Demo

Book a demo and get free set-up and customisation to start getting results delivered for your online store now.