Handle all customer support from your Shopify admin with live chat and email tickets in one place. The chat widget lets customers reach you instantly on your storefront. Conversations transition to email when customers go offline. Assign tickets to team members, organize by priority and category, and use templates for quick responses. Create automation rules to route tickets automatically. Customize widget appearance and configure team permissions.

• Live chat widget on your store that automatically transitions to email tickets.
• Unified inbox to manage all customer conversations from chat and email.
• Response templates and automation rules to handle common inquiries faster.
• Assign tickets to team members and set custom permissions for each support role.