Chatway Live Chat & WhatsApp

By Premio

4.9 (243 reviews)

Live chat, helpdesk & FAQ app for live chat customer support. Live chat customer service & WhatsApp.

View on Shopify App Store

About this app

Provide customer service via live chat inbox widget, WhatsApp & FAQ. Offer customer service live chat help using Chatway live chat inbox. Support visitors using live chat canned responses. Using live chat inbox send offers based on past live chat conversations. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer customer support chat, WhatsApp & livechat inbox customer care experience. Our inbox live chat app is also available on Android & iOS

Access Shopify cart, orders, coupons data & more through live chat support inbox
Canned responses saved replies & FAQ for better live chat customer support
Mobile apps for iOS & Android to live chat and provide customer support anywhere
Chat buttons like WhatsApp, Facebook Messenger, Instagram, Telegram, phone, SMS
Monitor inbox customer service chats & invite customer support chat agents

Features

•Auto-reply
•Response templates
•Ticketing
•Unified inbox
•Auto-assign
•Rule-based triggers
•Escalation
•Tagging
•Order tracking
•Customer notifications
•Feedback surveys
•Multi-language
•Multi-store
•Analytics
•Reports

Pricing

Free

• 1 seat included
• 30 days chat history
• FAQs & canned responses
• iOS and Android mobile apps
• Unlimited conversations

Solo

$29

• 1 seat included
• Everything in Free, and
• Unlimited chat history
• Real-time visitors insights
• Email, Messenger & Instagram integration

Team

$79

• 4 seats included
• Everything in Solo, and
• Automations & workflows
• Add more seats for $19/mo per seat

Plus

$149

• 10 seats included
• Everything in Team, and
• Multi-widget support
• Multiple inboxes
• Priority support

Install App

App Info

Launched: September 7, 2023

Languages: English

Works with: Shopify Admin, Facebook Messenger, Email

Developer: Premio

Related Apps

tidio-chat helpdesk jotform-ai-chatbot

Personalised Shopping Journey

Glood offers a data-driven personalized shopping experience at every touchpoint of the buyer journey.

Upsell & Cross-sell

Gain more revenue with AoV boosters such as checkout funnels, bundles and smart-pop-ups.

Why Choose Glood

Book a demo and get free set-up and customisation to start getting results delivered for your online store now.

BOOK A DEMO

50%

Increase in CTR

20%

Increase in Time Spent on Page

40x

Return on Investment

GAP; a worldwide clothing and accessories retailer, came to us with a challenge. They wanted a custom recommendation model based on visitors' recent buying history.

Find out how Glood came up with a solution and the results it drove for the business.

Choose the Right Plan

BASIC

$19.99 / month

All the basics for a new online store

BOOK A DEMO

What you get

✓

Product Recommendations

✓

Personalized Recommendations

✓

Visual Editor

✓

10,000 widget serves/month

PRO

$69.99 / month

Level up your Marketing & Operations

BOOK A DEMO

All BASIC Benefits and:

✓

Bundle Discounts

✓

Mobile App Personalization

✓

Multilingual and Translation Support

✓

Third-Party Integration

✓

Custom Widget Templates

✓

100,000 widget serves/month

PLUS

$299.99 / month

Increase Revenue Fast and Efficiently

BOOK A DEMO

All PRO Benefits and:

✓

A/B Testing

✓

Checkout Funnels & Upselling

✓

Headless Software

✓

Advanced Integration

✓

Advanced Customizations

✓

500,000 widget serves/month

ENTERPRISE

Custom Pricing

Personalised Commerce Experiences at Scale

BOOK A DEMO

All Plus Benefits and:

✓

Segmentation

✓

Custom Recommendations Model

✓

Advanced Product Classification

✓

Custom Support Manager

✓

A/B Testing

✓

Personalized Email Widgets

✓

Smart Bundles & Pop-Ups

✓

More than 1,000,000 widget serves/month

Book A Demo

Book a demo and get free set-up and customisation to start getting results delivered for your online store now.

BOOK A DEMO