ChatIn: AI Chatbot Support

ChatIn: AI Chatbot Support

By ChatIn

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AI sales support chatbot answers questions 24/7 to boost sales. Automate support & deflect tickets.

View on Shopify App Store

About this app

ChatIn provides 24/7 AI sales and support agent chatbot for storefronts, answering product, shipping, and order questions in real time. It uses your catalog, FAQs, policies, and uploaded PDFs to generate contextual responses, deflect repetitive tickets, and escalate to human agents when needed. Omnichannel support lets you handle messages from Facebook, Instagram, and WhatsApp Business in one place. The widget is customizable to your brand, and analytics track CSAT and bot performance.

24/7 chatbot answers to product, shipping, and order questions on your store
Handle messages from Facebook, Instagram, and WhatsApp Business.
Escalate complex chats to human agents when needed.
Use your FAQs, policies, and PDFs for accurate responses.
Track CSAT, bot performance, trends, and conversion.

Features

•AI responses
•AI summaries
•Ticketing
•Unified inbox
•Escalation
•Order tracking
•Feedback surveys
•Multi-language
•Analytics
•Reports

Pricing

Free

Free

• Up to 25 tickets / month
• Basic AI Model
• Email Escalation Only
• Knowledge Base (10 docs)
• Widget & Avatar Customization

Starter

$49

• Up to 150 tickets / month
• Advanced AI Model
• Remove "Powered By" Badge
• Knowledge Base (25 docs)
• Slack & Discord Escalation

Growth

$149

• Up to 500 tickets / month
• Premium AI Model
• Omni-channel Support
• Knowledge Base (100 docs)
• Advanced Analytics & Export

Pro

$299

• Up to 1200 tickets / month
• Premium AI Model
• Omni-channel Support
• Knowledge Base (250 docs)
• Slack & Discord Escalation

App Info

Launched: April 11, 2025

Languages: English, Spanish, French, German, Japanese

Works with: Slack, Discord, Facebook

Developer: ChatIn

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Personalised Shopping Journey

Glood offers a data-driven personalized shopping experience at every touchpoint of the buyer journey.

Upsell & Cross-sell

Gain more revenue with AoV boosters such as checkout funnels, bundles and smart-pop-ups.

Glood App Interface

Why Choose Glood

Book a demo and get free set-up and customisation to start getting results delivered for your online store now.

Case Study Background

50%

Increase in CTR

20%

Increase in Time Spent on Page

40x

Return on Investment

GAP; a worldwide clothing and accessories retailer, came to us with a challenge. They wanted a custom recommendation model based on visitors' recent buying history.

Find out how Glood came up with a solution and the results it drove for the business.

Choose the Right Plan

BASIC

$19.99 / month

All the basics for a new online store

What you get

✓

Product Recommendations

✓

Personalized Recommendations

✓

Visual Editor

✓

10,000 widget serves/month

Most Popular

PRO

$69.99 / month

Level up your Marketing & Operations

All BASIC Benefits and:

✓

Bundle Discounts

✓

Mobile App Personalization

✓

Multilingual and Translation Support

✓

Third-Party Integration

✓

Custom Widget Templates

✓

100,000 widget serves/month

PLUS

$299.99 / month

Increase Revenue Fast and Efficiently

All PRO Benefits and:

✓

A/B Testing

✓

Checkout Funnels & Upselling

✓

Headless Software

✓

Advanced Integration

✓

Advanced Customizations

✓

500,000 widget serves/month

ENTERPRISE

Custom Pricing

Personalised Commerce Experiences at Scale

All Plus Benefits and:

✓

Segmentation

✓

Custom Recommendations Model

✓

Advanced Product Classification

✓

Custom Support Manager

✓

A/B Testing

✓

Personalized Email Widgets

✓

Smart Bundles & Pop-Ups

✓

More than 1,000,000 widget serves/month

Demo Collage

Book A Demo

Book a demo and get free set-up and customisation to start getting results delivered for your online store now.